Founded in 2006, Primary ICT Support has one focus, to take away the burden of technology and allowing organisations to harness the creative and dynamic environment that a well managed ICT infrastructure can provide.
Our mission is to provide a sustainable network that is both efficient and stable for its users, cost effective and well planned. We have consistently pushed the boundaries, listened to our customers, focusing on the benefits to them, not us.
We are user focused IT support company, understanding that even the smallest of requests are important and that we become the trusted IT support team of every customer we work with.
Delivering a 360 degree service for our clients, we always look to improve on their experience by aligning our support service. We are user centric.
7 of the Best eLearning PlatformsThe pandemic may have caused the biggest ever revolution in online learning. Whilst eLearning was alive and well pre-pandemic, it ...
What we’ve learnt about the technology dos and don’ts of remote teachingWhat we’ve learnt about the technology dos and don’ts of remote teaching The outbreak of the pandemic has ...
I would like to submit my appreciation for you putting us in contact with the team at Primary ICT Support for our recent server replacement project. Andy and Nathan were great to work with throughout this project and were very supportive along the way. Even though I was not in the country for most of the project, I had no issues with entrusting them to get on with the work which was all completed to a high standard.
No question was too daft to ask and the handover has been really simple. Andy has been great at working with us on the small issues that have arisen since our return to school.
Average Waiting Time
Reactive Tickets Closed
Same Day Fix (Calls)
Same Day Fix (All Sources)
Overall SLAs Met
Client Satisfaction